“UX, technological excellence and compliance – as a company, we position ourselves precisely at the intersection of these three characteristics,” says Raoul Mulheims, co-founder and CEO of Finologee. Interview.
How would you describe Finologee?
Finologee is a fast-growing digital platform operator of robust, ready-made and compliant systems for bank compliance, KYC lifecycle management, as well as mobile and professional payments. My partners and I founded the company in 2017 to deliver compliant, cutting-edge technology with a reliable user experience. Today, Finologee serves more than 100 banks, institutions and corporate clients. With its high-performance infrastructure, it operates and handles more than 25 million transactions, messages and end-customer interactions per year on its clients’ behalf. The company operates under a full “Support PFS” License granted by the Luxembourg Minister of Finance and is also ISO27001 certified. We have a staff of 38 in Leudelange and group revenues in 2021 exceeded €9 million.
How exactly are you innovative?
UX, technological excellence and compliance – as a company, we position ourselves precisely at the intersection of these three characteristics. We believe that this combination is not exactly standard in the FinTech industry but is essential for our clients. In addition, our customers use our products not only through API access to embed functions, components and data in their own environments, but also as customized products with user interfaces and business management processes that we have developed specifically for them. This flexibility we offer our customers also benefits us: New requirements and adaptations lead to new, innovative ways of thinking on our part.
How can Luxembourg’s ecosystem help you grow?
After around 25 years of developing digital products, it is a matter of the heart for us to help shape Luxembourg’s FinTech/Regtech story, as we have done in the past with Mpulse and Digicash. The experience we have gained in our previous projects with banks on the one hand and businesses and invoice issuers on the other has made us aware of various needs and “pain points” that we are now content to solve with and for them. In the next two years, we would like to build on our successes: Satisfied customers, happy employees and partners and new products. Especially after this long pandemic, we are looking forward to using our new office floor for events, workshops, etc. Face-to-face interaction is something we have been missing in recent years and yet it is so valuable for our team as well as for collaboration with customers. Also, the Luxembourg financial industry will have to meet further regulatory requirements, which we are happy to support with our customized, digital solutions.
“The experience we have gained in our previous projects has made us aware of various needs and “pain points” that we are now content to solve with and for them”