Future Proofing Fund Services
Integrated digital support services are hugely beneficial for fund managers. Anna Kanior-Florek, Head of Customer Success at Metrosoft, works daily to help fund managers access that support.
What is Metrosoft?
For over twenty years, Metrosoft has provided software for the fund management industry. “It started with our voice recognition system and web access for pricing and holding,” Kanior-Florek explains. “It was revolutionary at the time, so asset managers asked for similar solutions.” Today, Fundsphere is used in over forty jurisdictions and supports over 60,000 funds. This comes in part from the trusted relationships the business has built, working with asset managers to design solutions. But the main selling point is the flexibility of the software. “Fundsphere is used across all asset classes across the globe,” Kanior-Florek says, “and this supports global distribution.”
How does Metrosoft cater to clients’ changing needs?
The fund industry is changing fast. “We saw a shift from traditional funds to private markets and now tokenized funds,” Kanior-Florek says. “We worked fast to evolve Fundsphere as clients sought support for more and more jurisdictions.” She now sees two trends radically changing the industry: AI and tokenisation. But one of the industry’s problems is a habit of automating existing processes. “Clients who want to future-proof their systems need to look at the processes and be open to changing them,” she explains. Instead of porting existing processes into new systems, they can create new approaches. For example, data available today can eliminate many manual processes. “One big issue is the number of alerts from systems monitoring AML and CTF obligations. With a global player, we introduced an AI assistant trained to reduce the number of alerts and offload operations.” Through proof-of-concept work like this, Metrosoft is showing the path to more efficient fund management.
“Clients who want to future-proof their systems need to look at the processes and be open to changing them.”
Why does digital integration matter?
Great integration of services helps Metrosoft’s clients manage their processes in real time. Now they’re looking at risk management, monitoring and oversight. Fundsphere screens 4.6 million names daily and monitors over 88 million of transactions per year, supporting due diligence and risk assessment digitally in real time. “In today’s cost focused, regulation driven reality, a one stop shop provides a significant advantage to our clients,” Kanior-Florek says. “Add to this machine learning capabilities, and Fundsphere allows our clients to focus resources on what really matters.” The world is changing fast, so companies need to keep innovating. “The most important thing is that we adapt quickly, because change is hard. This requires proactive thinking, maturity and real commitment. We are very, very lucky to work with clients that think alike.”
